Here at TSNShop.ca, our customer’s satisfaction means the world to us. We strive to deliver the highest quality goods in order to achieve our goal. If, however, a customer wishes to return any item the following policies and guidelines will apply.
Items may be returned within 30 days of the order date to our Returns Department for a refund of the purchase price, minus the shipping, handling, gift wrap, and other additional charges. The postmark date of the return package will be considered the return date. Refunds will be processed using the same form as the original payment used at the time of purchase. All returned items must be unused/unworn, in original product packaging, and accompanied by all paperwork, parts and accessories.
TSNShop.ca is not responsible for shipping, handling, gift wrap, and other additional charges for returned items.
For a list of items to which this return policy does not apply and the circumstances under which customers may return these particular items, please read the Return Exceptions set out below.
The TSNShop.ca Return Policy applies only to purchases made at TSNShop.ca.
1. Contact the Returns Office at 1-855-264-4242 to obtain a Return Merchandise Authorization Number (“RMA Number”). Hours of operation for the Returns Office are 8:00 am - 5:00 pm (Monday-Friday)
2. Pack the item(s) securely in the original product packaging with all paperwork, parts, and accessories.
3. Include your RMA Number, billing name, address and order number with the item(s).
4. Send the return package to:
TSNShop.ca Returns Department
35 Currah Road,
St Thomas, Ontario CA
5. All return shipping charges must be prepaid.
6. Use of an insured and traceable shipping method for your return package is recommended. Please retain the return tracking number for your records. TSNShop.ca will not be responsible for damaged, misdirected or lost return packages.
If you have any additional questions, please contact us via the customer feedback link or by phone at 1-855-264-4242
Personalized and/or special order items (i.e. customized jerseys and shirts and team orders) will not be authorized for refund and will only be authorized for exchange for replacement item(s) in the event of incorrect, damaged or defective or items.
Incorrect, Damaged or Defective Items
If you receive an item that is damaged or defective upon arrival, or you have been shipped the incorrect item, please contact the Returns office at 1-855-264-4242 immediately for instructions on how to return your item to TSNShop.ca. If you fail to contact us prior to shipping the item back to TSNShop.ca we will assume no responsibility for any of the return shipping charges.
• All clearance merchandise is considered final sale and not eligible for refund or exchange
• Customer is responsible for freight costs if any shipment is rejected for any reason.
• Return freight costs will be refunded for those items determined to have a manufactured defect or caused by a verifiable error in the processing and/or handling of your order. Any such refund will not exceed the amount charged by TSNShop.ca for the original shipment of the item. All other requests for exchange will be subject to our minimum shipping and handling charge.
• Please allow an approximate period of 14 days before checking on the status of your claim.
• Factory representatives reserve the right, upon receipt of returned item(s) to inspect allegedly defective or damaged goods prior to awarding refund or exchange.
• TSNShop.ca is not responsible for any return shipment that is lost or damaged in transit. Any such claim should be directed to the carrier that was entrusted with the return of your package.
• TSNShop.ca will refuse any non-authorized returns. Any customs charges, duties, or tariffs - should they apply - are the responsibility of the customer.